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Terms and conditions

1. Legal Status

1.1 Issuing Authority

The issuing authority for the license is the Anjouan Offshore Finance Authority.

1.2 Jurisdiction

The casino operates under the jurisdiction of Anjouan, Comoros.

1.3 Allowed to Operate in United Kingdom

The casino accepts players from the United Kingdom through an international licensing framework. Players can register and play without restrictions.

2. Registration and Login Process

2.1 Step-by-Step Process

  1. Visit the casino website.
  2. Click the "Sign Up" or "Register" button.
  3. Enter your personal details (name, email, date of birth, address).
  4. Create a username and password.
  5. Accept the terms and conditions.
  6. Verify your email address via the confirmation link.
  7. Complete account activation.

2.2 Is KYC/ID Verification Required

Yes, Know Your Customer (KYC) verification is required before the first withdrawal. Players must submit a government-issued ID (either passport or driver's license), proof of address (utility bill or bank statement dated within the last 3 months), and payment method verification. Verification is typically completed within 1 to 24 hours.

2.3 Time to Activate Account

Account activation occurs immediately upon email confirmation. Full verification for withdrawals takes 1 to 24 hours after document submission.

2.4 Terms of Registrations

  • Minimum age: 18 years old.
  • One account per person, household, and IP address.
  • Restricted countries include: Australia, Austria, Comoros, France, Germany, Netherlands, Spain, United States, and other jurisdictions where online gambling is prohibited.

3. Games and Software Providers

3.1 Top Games

The casino offers a variety of games including but not limited to:

  • Live Blackjack variants (Evolution Gaming)
  • Megaways slots (Big Time Gaming)
  • Book of Dead (Play'n GO)
  • Starburst (NetEnt)

3.2 Software Providers

Software providers include: Evolution Gaming, NetEnt, Microgaming, Big Time Gaming, Nolimit City, Red Tiger Gaming, Hacksaw Gaming, Turbo Games, G Games, 1x2Games, Win Fast, Vivo Gaming, BGaming, Betsoft, Push Gaming, Playtech, and Quickspin.

3.3 Total Game Count

The casino hosts over 5,000 games, including slots, table games, and live casino options.

3.4 Game Categories

Available game categories include:

  • Slots (5,000+ titles)
  • Live Casino (200+ games including blackjack, roulette, baccarat, poker)
  • Table Games (blackjack, roulette, poker variants)
  • Megaways slots
  • Bonus Buy slots
  • Progressive Jackpots
  • Video Poker

4. Bonuses and Promotions

4.1 Welcome Bonus

The welcome bonus consists of a 100% match bonus up to €5,000 and includes unlimited free spins. For every €50 deposited, players receive 20 free spins valued at €0.10 each on Big Bass Reel Repeat.

4.2 Welcome Offers Specific to United Kingdom

UK players qualify for the standard welcome package in GBP currency equivalent (100% up to £5,000). Free Spins are calculated on deposits made within the first 7 days after registration and credited within 48 working hours.

4.3 Process of Activation for Welcome Bonus

  1. Complete registration.
  2. Make the first deposit of a minimum €20 (or £20 equivalent).
  3. The bonus is automatically credited to the account.
  4. Free Spins are calculated and credited within 48 hours based on total deposits in the first 7 days.

4.4 Wagering Requirements

Wagering requirements are set at 40x the bonus amount (deposit + bonus). The maximum bet with bonus funds is €5 per spin. Bonus funds must be used before deposit funds.

4.5 Time Limits

Bonus funds and Free Spins expire 3 days (72 hours) after being credited. Free Spins are calculated on deposits made until 23:59 UTC on the 7th day after registration.

4.6 Recurring Promotions

The casino offers weekly reload bonuses, daily free spin offers, seasonal tournaments, and game-specific promotions from providers.

4.7 Cashback Offers

Cashback offers up to 10% weekly, with a maximum of €10,000. Cashback is calculated on net losses and has no wagering requirements. VIP players receive enhanced cashback rates and higher limits.

4.8 Reload Bonuses

Reload bonuses include:

  • Weekend reload bonus: 50% up to €500
  • Monday reload: 40% up to €300
  • Midweek booster: 30% up to €200All reload bonuses carry a 35x wagering requirement.

4.9 Free Spins Bonuses

The welcome package includes unlimited free spins (20 spins per €50 deposited). Additional weekly free spin drops on featured slots and birthday free spins are also available.

4.10 General Bonus Terms and Conditions

All bonuses are subject to a 40x wagering requirement on the bonus amount. The maximum bet per spin with an active bonus is €5. The maximum conversion from bonus to withdrawable funds is 1x the initial bonus amount. Winnings from Free Spins are credited as bonus funds and are subject to wagering. Deposit funds must be wagered at least 1x before withdrawal. Bonuses cannot be combined unless specified.

5. VIP and/or Loyalty Program

5.1 VIP Tiers and Rewards

The VIP program includes the following tiers:

  • Bronze: Standard benefits and basic cashback rate.
  • Silver: Increased cashback (5%) and priority customer support.
  • Gold: 7.5% cashback, exclusive promotions, birthday bonuses, and faster withdrawals.
  • Platinum: 10% cashback, personal VIP manager, higher withdrawal limits, and exclusive events.
  • Diamond: 12.5% cashback, highest priority, luxury gifts, and invitations to exclusive tournaments.

5.2 How to Qualify

Qualification is based on accumulated loyalty points through real-money wagering. Players earn 1 loyalty point for every €10 wagered on slots; table games contribute at a lesser rate (typically 1 point per €50). Automatic tier progression occurs based on points accumulated each month.

5.3 Loyalty Program Description

The loyalty program operates on a point-based system where players earn points for every real-money wager. Points can be converted to bonus funds, free spins, or cashback. Higher tiers unlock exclusive perks including personal account managers and faster withdrawals. VIP members receive priority customer support.

5.4 Loyalty Program Rules

Points earned on slots count at 100% contribution; table games contribute at a 20% rate, and live casino games contribute at a 10% rate. Points expire after 90 days of account inactivity. Tier status is reviewed monthly, and players must maintain a minimum number of points to retain their tier. VIP benefits are non-transferable and subject to casino discretion.

6. Payment Methods and Banking Terms

6.1 Deposit Methods

Deposit methods include:

  • Credit/Debit Cards (Visa, Mastercard): Minimum €20, Maximum €5,000, Instant processing, No fees.
  • E-Wallets (Skrill, Neteller, ecoPayz, PayPal): Minimum €20, Maximum €10,000, Instant processing, No fees.
  • Cryptocurrencies (Bitcoin, Ethereum, Litecoin, Tether USDT): Minimum €20 equivalent, Maximum €20,000, 10-30 minutes processing, Network fees may apply.
  • Bank Transfer: Minimum €50, Maximum €50,000, 1-3 business days, No fees from the casino.
  • Prepaid Cards (Paysafecard): Minimum €20, Maximum €1,000, Instant processing, No fees.

6.2 Withdrawal Methods

Withdrawal methods include:

  • Credit/Debit Cards: Minimum €25, Maximum €4,000/day, €10,000/week, €20,000/month, 3-5 business days, No fees.
  • E-Wallets (Skrill, Neteller, PayPal): Minimum €25, Maximum €4,000/day, €10,000/week, €20,000/month, 24 hours after approval, No fees.
  • Cryptocurrencies: Minimum €25, Maximum €10,000/day, 1-24 hours after approval, Small network fees.
  • Bank Transfer: Minimum €100, Maximum €10,000/transaction, 5-7 business days, No fees from the casino.Withdrawals are subject to a pending time of 0-24 hours for verification and processing.

7. Key Terms and Conditions

7.1 Bonus Terms

Wagering requirements for bonuses are set at 40x the bonus amount. The maximum bet with an active bonus is €5 per spin/hand. Game contributions vary: Slots contribute 100%, Video Poker 50%, Table games 10%, and Live Casino 10%. The maximum conversion from bonus is set at 1x the initial bonus amount. A restricted games list is available in the bonus terms, with progressive jackpots typically excluded.

7.2 Deposit Limits

The minimum deposit is €20 across all payment methods (€50 for bank transfers). The maximum deposit varies by method — Cards €5,000, E-wallets €10,000, Crypto €20,000, Bank Transfer €50,000. Players may set personal daily, weekly, or monthly deposit limits through responsible gambling tools.

7.3 Withdrawal Limits

The minimum withdrawal is €25 (€100 for bank transfers). Withdrawal limits are set at €4,000 daily, €10,000 weekly, and €20,000 monthly. The maximum withdrawal from no-deposit bonuses is capped at €10. VIP players may receive higher limits and increased withdrawal frequency.

7.4 Account Restrictions

Players may have only one account per person, household, IP address, and device. Account verification is required before the first withdrawal. The casino reserves the right to request additional verification documents at any time. Accounts inactive for 12 or more months may incur a monthly maintenance fee. Self-exclusion options are available for periods ranging from 6 months to 5 years. Permanent closure of the account may be requested at any time.

8. Mobile and Technical Features

8.1 App Availability

Currently, no dedicated app is available for iOS on the Apple App Store, nor is a native APK available for Android download. Players may use the responsive mobile website or create a Progressive Web App (PWA) shortcut.

8.2 Mobile Browser Optimization

The casino is fully optimized for mobile browsers, including Safari, Chrome, and Firefox. The HTML5 responsive design adapts to all screen sizes. The full game library is accessible on mobile, totalling over 5,000 games, with a touch-optimized interface for ease of navigation, supporting both portrait and landscape modes.

8.3 User Experience and Speed on Mobile

Experience fast loading times (under 3 seconds on 4G/5G networks) with smooth gameplay and no lag on modern devices. Navigation is intuitive with a bottom menu bar, and light and dark modes are available for comfortable viewing. Fingerprint/Face ID login is supported for quick access, and live casino games are fully functional on mobile. Users may also install a Progressive Web App option for easier home screen access.

8.4 Process of Registration on Mobile

  1. Open your mobile browser and visit the casino website.
  2. Tap the "Register" or "Sign Up" button.
  3. Fill out the registration form with personal details.
  4. Create a secure password.
  5. Verify your email via the confirmation link.
  6. Your account will be activated for play immediately. The process is identical to desktop, featuring a mobile-optimized interface.

9. Security and Fair Play

9.1 SSL & Encryption Standards

The casino employs 256-bit SSL/TLS encryption technology to protect all data transmission. Security certificates are issued by trusted Certificate Authorities, and the HTTPS protocol is active across the entire site. DDoS protection and firewall services are implemented, with all financial transactions being encrypted end-to-end. Player data is stored on secure servers with restricted access.

9.2 RNG & Game Fairness

A Random Number Generator (RNG) is certified for all virtual games. Games are provided by licensed and regulated software providers. Live games use physical equipment for fairness, and independent auditors conduct regular fairness audits. Provably fair technology applies where applicable.

9.3 Customer Support

Customer support is available through live chat 24/7, with an average response time of under 2 minutes. Email support is available with a typical response time of within 24 hours, alongside a comprehensive FAQ section in the Help Center. Customer support staff are trained and multilingual.

9.4 Support Availability

Customer support is available 24 hours a day, 7 days a week, and 365 days per year, in multiple languages, including English, German, French, Spanish, Italian, Portuguese, Finnish, Norwegian, Polish, Russian, and Turkish. Initial assistance may be provided by a chatbot, with options to connect with a human agent as needed.

10. Responsible Gambling Features

10.1 Tools

The casino provides several responsible gambling tools, including the ability to set deposit limits, loss limits, wager limits, and session time limits. Players will receive periodic reminders thanks to the Reality Check feature. Options for temporary self-exclusion (minimum of 6 months) or permanent account closure are available upon request, and players may take short breaks ranging from 24 hours to 30 days.

10.2 Links to Support Organizations

Players are encouraged to seek assistance from support organizations, including BeGambleAware, GamCare, Gambling Therapy, the National Gambling Helpline, Gordon Moody Association, and GAMSTOP (noting that this casino is not part of GAMSTOP).